秦皇岛光彩服务产业集团成立于2008年11月，现有员工1862人，呼叫服务坐席1200个，是在各级党委和政府高度重视和大力扶持下成立的我国第一支采用智能化信息技术手段从事家庭服务和居家养老服务工作的高科技企业。公司通过自主研发的具有国际领先水平的“光彩一键通”家庭联网自动呼叫系统，成功地运用于我国的家庭服务和养老服务体系建设。
光彩集团服务机构现已覆盖全国100余座城市，拥有入网用户100余万人，被公认为中国家庭服务业第一品牌。由于出色的经营业绩，光彩集团先后被评为“河北省服务名牌”、“全国家庭服务业先进单位”“全国家庭服务业百强企业”“河北省服务外包企业”。
光彩集团通过自主研发的“全国联网家庭服务自动呼叫系统”，可以为所有入网户提供全方位的生活服务。本系统利用多网融合的手段，通过互联网、呼叫中心、手机客户端、无线网等方式，实行生活服务预订、服务受理、服务派单、服务过程跟踪、服务质量回访等全程闭环式服务流程，并在服务过程中记录服务档案，为用户提供“诚信、便捷、安全、标准”的全方位立体服务体验，满足客户精细化服务需求。
当用户需要帮助时，可以通过呼叫器终端、拨打服务热线、网络预订等多种方式来对我们提出服务需求，呼叫中心人员会详细记录其需求，之后根据用户具体需求，调动本平台服务体系中相应的联动服务商为用户提供服务，并在服务完毕后对其进行电话回访做满意度调查以确保服务质量。目前，服务项目涵盖紧急救助、健康咨询、家政服务、生活用品配送、保姆、月嫂、家教服务、家电维修、口信传递、各类提醒（服药、出行、会议等）服务、政策法律咨询等等。用户足不出户即可享受到我们全方位的人性化服务，大大提高了他们的生活质量。
Qinhuangdao Guangcai services industry group was established in november 2008,now we have 1862 employees and 1200 call center agents. Our group is the first one in China supported by all levels of Party committee and government to engage in domestic service and home-based care services with intelligent information technology.This group was succeed in improving the system construction of family service and nursing service by using independent research and development with the international leading level of the "Guangcai push-to-talk" home networking automatic calling system.
Guangcai group services now covers more than 100 cities,which also has more than a million stable users.Guangcai group is recognized as the NO.1 brand in home services industry of China.Because of outstanding performance, Guangcai group was rated as “Famous service brand of Hebei province”，“The national family services advanced unit”，“The national family services industry hundred enterprise”，and “Hebei province service outsourcing enterprise”.
By using independent research and development " Automatic call system of the national network of family service" home networking automatic calling system，Guangcai group can offer all kinds of family service to our users.By using the Internet,call centers,mobile phone clients,wireless network,this system can offer the service such as life service reservation, service acceptance, service dispatch, service process tracking and service visit,in order to make sure our users were provided the best services.
When our users need help,they can tell us their service demand by PTT,service hotline, and Internet booking.We will detail record your demand and send our professional service personnel to provide you personalized services.And when we finished our work,our customer service personnels will call you back to do service visit.Now our services include emergency rescue service, health inquiry ,housekeeping, distribution service,nanny service,tutor service, home appliance repair service, message transfer service,reminder service, policy and law consulting.Our users can stay home to enjoy these services,which makes their daily life more comfortable.
